About Inventory
We share inventory across our physical store and multiple online shops. While we make every effort to keep our inventory levels up to date, there may be instances where we are unable to fulfill your order depending on when you place it. In the unlikely event that an item is out of stock, we will contact you via email or phone. We sincerely apologize for any inconvenience this may cause and ask for your understanding in advance.
Returns and Exchanges
We accept returns only if the item is defective or if the item you received is different from what you ordered.
In such cases, please contact us by email or phone within 7 days. We will arrange for a replacement as soon as possible.
In the unlikely event that we do not have a replacement item available, we will issue a full refund of the amount charged at the time of your order.
We cannot accept returns or exchanges in the following cases.
- Returns Due to Customer Circumstances
- If the same item is in stock and can be exchanged
- Items for which more than 7 days have passed since delivery
- Items that have been opened or used once
- Products that have become soiled or scratched while in the customer's possession
- If you lose any accessories or parts
About Membership Registration
By registering as a member, you’ll gain access to member-exclusive benefits, such as point discounts and limited-time events. We encourage you to take this opportunity to register.
Click here to register as a new member
Inquiries About Products
When placing an order or contacting us via email, please make sure your email settings allow you to receive messages from our domain, “fatmama.jp.”
We always respond to all inquiries. If you do not receive an email from us within a few days, please give us a call.
Click here to contact us by email
For inquiries by phone: 059 349 4545
* Phone inquiries are accepted Monday, Thursday, Friday, Saturday, and Sunday from 12:00 PM to 7:00 PM (inquiries are also accepted on Tuesdays and Wednesdays if those days are holidays).